Reservation apartments in Astana
To reserve an apartment, send us a request to e-mail: riverside@incomastana.kz, or call the office +7 (7172) 670-270, +7 (7172) 670-077, or make a reservation online at the website: www .riverside.kz
Minimum stay - not less than 3 business days prior to arrival date. Minimum stay - at least 5 days.
Step by step guide for booking the apartment
Step 1.
To stay, send us a request by e-mail riverside@incomastana.kz or call +7 7172 670-270, 670-077. Www.riverside.kz on our website. You can familiarize yourself with options of apartments. Here you will find a complete catalog of apartments, their description and photo.
Step 2.
specify in the application:
His name and patronymic
Dates of stay
Apartment type:
- Studio Apartment
- 1 bedroom apartment, standard
- 1 bedroom apartment, lux
- 1 bedroom apartments, deluxe
- Apartment 2 bedrooms
- Apartment 2 bedrooms + office
Contact information for feedback
Additional services
Step 3.
The administrator responds to your request within 10 minutes (for weekend and night-time - in the first hour of working time of Astana) makes the necessary clarification on your chosen apartment.
When the choice is made - you confirm the booking.
The administrator prepares the contract and the invoice (the necessary documents for the contract will be requested separately)
Step 4.
Advance payment for accommodation - 100%
Payment is made convenient for you:
- Cashless payments
- Cash upon arrival
- Credit cards (in the form of payment or through the terminal upon arrival)
Step 5.
Refine your time of arrival at the apartment
The administrator sends the booking confirmation, where the complete address of the apartment, a map and contact information of a meeting administrator.
Upon arrival in Astana, please contact the administrator from occurring, to guide him on his arrival in the apartment time.
If you order additional services "pick" at the airport or train station you will be met by a taxi.
Step 6.
The administrator will meet you upon arrival:
give keys
Asked to fill out a guest form read the Rules of residence
Answers to your questions
Give the original agreement
Will accept payment for the stay (in cash or through a payment terminal)
Step 7.
During their stay the issues related to service apartments solves customer service +7 7172 670-227
Questions of additional services and the reservation change reservation service solves +7 7172 670-270.
When leaving, the administrator receives the apartment keys. Passes the closing documents.
